The scope is the contract
What is included nightly, weekly and monthly decides whether the account is profitable. Ambiguity is always resolved against you.
Commercial cleaning
Scopes, sites and schedules that have to hold.
Commercial work trades the flexibility of residential for volume and predictability. What it demands in return is that the scope is documented and the schedule never slips quietly.
What the work actually involves
The parts generic software gets wrong.
The work happens when the building is empty
After-hours and pre-dawn scheduling means the person managing the work is rarely the person doing it.
One client can be several sites
A customer with four locations on different frequencies is one relationship and four schedules.
In ManePilot
How the workflow maps to it.
- Recurring visits per site with frequencies that hold across a contract
- Scope and site notes retained where the crew will actually see them
- Invoicing tied to completed work rather than reconstructed at month end
Questions
Asked by commercial cleaning businesses.
Can one customer have multiple sites?
Yes. Jobs and visits are tracked against the customer with their own site context and schedules.
Can I invoice monthly for recurring work?
Completed work carries through to invoicing, so a month's visits can be billed from what was actually delivered.
Related
Close to this work.
Built for the way commercial cleaning actually runs.
Set up your services once, and the schedule, booking page and invoices all work from them.